FAQs
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FAQ
How can I contact ShopVerse
You can email us anytime at info@shopverse.com. Our customer service team will get back to you as soon as possible.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
All orders are shipped from our warehouse in Hong Kong.
Can I change or cancel my order?
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period will be denied.
You can still return the order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday–Friday.
Processing time: 1–3 business days, then shipped the following day.
Please allow extra time during holidays or sale periods.
We do not ship on weekends.
How long will it take to receive my order?
Due to high demand, delivery usually takes 2–4 weeks.
What if I don't receive my order?
If your order hasn't arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
Prices on our site are tax-free in USD.
Depending on your country, you may need to pay import duties, customs fees, or taxes when your order arrives.
These fees are the customer’s responsibility.
Customs delays may also occur.
For exact charges, please contact your local customs office.
How do I return an item?
Please email us at info@shopverse.com and our team will guide you through the return process.
What if the item I received is defective, incorrect, or damaged?
Contact us immediately with your order number and photos of the issue.
We’ll resolve the problem as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method.
Credit/debit card refunds usually take 7–10 business days to be processed by your bank.
If your refund hasn’t appeared yet, contact your bank or card provider, as posting times may vary.
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